Imagination Library - FAQ

Frequently Asked Questions:

  1. When will a child receive his/her first book?
    It generally takes 6-9 weeks from the time of enrollment until the first book is received.  The first book every child, regardless of multiple children in a family, receives is The Little Engine That Could.
  2. When do the books arrive each month?
    The books generally arrive the third week of each month.
  3. In a family with multiple children receiving books, will each child receive their book on the same day?
    The books are mailed third class bulk rate non-profit mail and are based upon their size and weight. Therefore they will often arrive on different days for multiple children in one given home.
  4. What if a child doesn’t receive a book?
    Please contact United Way of Delaware County at 614-436-8929 to explore possible solutions.

Click here to download a PDF of the eligibility criteria and faqs.

 

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